We want you to be completely happy with your order. Please read our delivery and returns policies below.
For The United Kingdom.
International Reach: We are not selling other than the United Kingdom. Currently, we don't offer worldwide shipping.
Delivery Time: Handling Time + Transit Time
For The United Kingdom Orders:
| Shipping Rate Name | Transit Time | Shipping Fee |
|---|---|---|
| Express | 1 to 3 business days | Free |
Thank you for choosing Jaxons Clean. At Jaxons Clean, we take pride in our meticulous attention to detail and commitment to craftsmanship. We take pride in providing high-quality products and services to our valued customers. If, for any reason, you are not satisfied with your purchase, we offer a straightforward refund and return policy to ensure your peace of mind.
We gladly accept returns within 30 days of the purchase date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please include the original order confirmation or packing slip when returning an item.
Contact Us: Before returning any items, please contact our team to initiate the return process. Let us know the details of the order.
Return Authorization: Once your return request is approved, Authorization (RMA) number and instructions on how to return the item.
Package the Item: Pack the item securely in its original packaging, including any accessories or user instructions.
Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to a defect or error on our part. We recommend using a trackable shipping method for returns.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also let you know if your refund request is approved or denied. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 business days.
Certain items are non-refundable, including:
If you receive a damaged or defective item, please contact us immediately at info@jaxonsclean.co.uk with details and photos of the issue. We will work to resolve the problem promptly.